What is the procedure for dogs?

Although we take every precaution to keep your dog in, if your dog attempts to get out when you open the gate, they will probably do the same with our technician. Therefore, if your dog is an escape artist or if your dog bites, please secure them on regular service days.

What is the monthly billing cycle?

Our pricing structure is based on 50 weeks of service a year. The charge for one weekly service call is equal to the monthly amount divided by four. We send billing out on the 26th of the month preceding the actual month of service. Payment is due by the 15th of the month.

We accept VISA & MASTERCARD for one-time or recurring payments on your account balance.

What additional fees are there?

LATE CHARGES:

A late charge of $5.00 per month will be added to any account of $50.00 or more that is 30 days overdue.

RETURNED CHECKS:

A $20.00 charge will be assessed for any check that is not honored by your bank.

How much do you charge for a service call?

Should you have problems with your equipment or pool cleaner, call us first and we will attempt to find a solution. If the problem requires an onsite visit, you will be assessed a charge of $25.00 to $80.00 for a service call plus any parts or materials. For problems requiring extensive repairs, an estimate and prior approval must be given before the work is completed.

Do you provide compensation for referring a new customer?

A large number of our present customers have come to us as a result of a friend or neighbor telling them about our service. If someone takes our service because of a recommendation from you, we will extend to you a month of free chemical service. Credit will be issued to your account when your friend has paid their first month’s bill.

How do I know that service is being performed weekly?

A Service Record card will be placed in your time clock where the technician will log the day and time of service. Also, our service technicians are paid a monthly performance bonus in addition to their regular salary. The purpose is to encourage conscientious attention to their duties. Should you ever have a concern about the quality of our service, please do not hesitate to contact our office and explain your concerns. We will do everything possible to ensure that you are a happy, satisfied customer.

(Prices, terms & conditions are subject to change)